This privacy note is subjected to every individual, business or any entities interacting with our website or accessing services online. TOUIBA explains here on how we deal with every private information.
The information may get collated in various ways, as you access through the website. But the subjectivity to use of this information is limited only to this website and the described business. We gather information from clients during account creation, website access or through any modes of communication. With the due understanding of the privacy of information, we carefully collect, use and store these confidentially and also affirm the limited use within our database.
We collect information
We gather personal data in connection with access to the website, use of services, review submissions or via engagements through social media pages of TOUIBA.
Direct information from the customer
We store the information directly given by users. It includes:
• Personal information such as name, date of birth and gender
• Contact information such as e-mail address, contact numbers
• Demographic information such as location, postal address
• Financial information such as credit cards, debit cards
• Previous history
• Completed surveys, filled in forms, review submissions
• Consent given to send newsletters or any updates
Whenever our website is accessed by any, we automatically collect information from the browser and device such as IP address, actions taken on our services, browsing history on our page including viewed products, purchased products, etc.
We also retrieve information from third parties. When our website is accessed through social media platforms or any other third party sites, we get access to your personal information shared on that platform.
Use and disclosure of information
We work with the gathered information to:
- Fulfil a contract
- Register for service
- Process order
- Participate in a contest
- Communicate with service via e-mail/call/SMS
- Verify identity
- Deal with legal claims or complaints on regulatory or investigative purpose
- Send newsletters and promotional materials about products and services (Upon Consent only)
- Conduct market research (Upon consent)
- Fulfil the requests from government or law enforcement to conduct any sort of reliable investigation
Sharing personal data
You have the right to
- Access the information – You can ask a copy of your data with us and in any cases of refusal, we will update with details on it.
- Make corrections – You have the right to make any corrections or delete or restrict the information accumulated by us, just with an update request.
- Object the sharing of data to any third party except in the cases of fulfilling any requests, contractual obligations or in any kind of legitimate interest.
Withdrawal of consent
You can withdraw the given consent any time, and we strictly rely on your consent everywhere it is applicable. But in the areas including direct marketing, we rely on the legitimate interest of the company. Still, you have the complete right to stay away at any time. Using the unsubscribe link at the bottom of our e-mails or by contacting us, you can opt-out to not receive any notifications or emails from us.
TOUIBA follows systematic procedures and policies to maintain high-end data security and measures to prevent unauthorized access. We have implemented advanced technologies to avoid any discrepancies that may arise due to the disclosure of sensitive information in our database, and any technical abruptions causing the disclosures are inconsistent with this privacy note.
The cookies added to our web pages are aimed to:
- Track IP address, device and browser types and operating system used to access the website.
- Record the date and time, browsing history on the page
- Perform statistical and analytical researches
- Customize the browsing experience
- Use information for facilitating transactions
- Memorize, browsing language, log-in and for saving shopping cart content
Storage of Data
We possess a detailed database from various resources, to facilitate smooth operational efficiency. The data gathered are stored confidentially to manage for further business performances including the provision of the better customer relationship. We store every accumulated data from the users until:
- The account of the user is active
- The gathered data is required for the company
- The consent to use personal data is withdrawn by the user
We may amend the privacy not subject to any up-gradation of the business nature, decision or any related facts or issues about the establishment. Users will remain informed via email notifications/SMS regarding every change of policies. We always request periodic access to the website or application to have updated information on privacy note.
We always advise our clients and well-wishers to get connected with us to have a fair understanding of our privacy note. Any discrepancies or misunderstandings on any sort of privacy issue with TOUIBA can be discussed and resolved at best. You can submit the complaint to the concerned department via e-mail.